Refund policy
The Vyloire Standard — a guide to our care and commitment.
There are things that cannot be rushed. At Vyloire, we believe that art is one of them. Every piece that bears our name is produced through a process of quiet mastery — considered in every detail, uncompromising in every measure. What arrives at your door is a work of art — made to order, prepared with care for your space and for your walls.
The Nature of Every Order
Vyloire does not produce in advance, in volume, or without purpose. Each piece is set into production only after your order is placed — a deliberate approach that allows us to give every piece the individual attention it deserves.
This is not a limitation. It is a choice — one that allows us to maintain the standard that defines us.
Because each piece is prepared exclusively in response to your order, we are unable to accommodate returns or issue refunds in the event of a change of heart, a shift in preference, an error in selection, or a mistaken order once production has commenced.
We invite you — before your order is confirmed — to consider your chosen work with care. The size. The frame. The finish. The address to which it will travel. Every detail matters, and we encourage you to honour that.
Our Commitment When Something Is Not Right
We hold ourselves to an exacting standard, and we expect every Vyloire artwork to arrive precisely as intended. On the rare occasion that it does not, Vyloire will give the matter the full weight of our attention.
A replacement or refund may be extended in the following circumstances:
- The artwork arrives in a damaged condition
- A clear defect in printing or production is present
- An incorrect item is received
- The order is confirmed lost in transit beyond the expected delivery window
- The order is subject to a delay of significant and reviewable nature
In all eligible cases, Vyloire will endeavour first to send a replacement — so that the artwork you chose may reach you as it was always meant to. Where a replacement is not possible, or not preferred, a full refund to your original method of payment will be extended instead.
Damaged or Defective Artworks
Should your piece arrive in a condition unworthy of the Vyloire name, we ask that you contact us without delay — and in all cases within fourteen (14) days of delivery.
Please provide the following so that we may review your case with the precision it requires:
- Your order number
- Clear photographs of the artwork as received
- Clear photographs of the original packaging
- A description of the concern
Each case is handled individually, reviewed with care, and treated with the discretion our clients deserve.
You will hear from us within 48 hours. Once your case is confirmed, a replacement enters production within 1 to 3 business days and travels to you with complimentary, fully tracked shipping — or, where a refund is the right resolution, it is issued to your original method of payment within 2 business days of approval.
The Terms, Plainly
We believe transparency is itself a form of respect. The commitments above, in plain figures:
- Claim window — Damage, a production defect, or an incorrect item must be reported within 14 days of delivery, with photographs of the artwork and its packaging.
- Our response — Every claim is acknowledged within 48 hours, seven days a week.
- Replacements — An approved replacement enters production within 1 to 3 business days and ships at no cost to you, fully tracked.
- Refunds — Where a refund is extended, it is issued to your original method of payment within 2 business days of approval, and typically appears on your statement within 5 to 10 business days, depending on your bank.
- Cancellations & amendments — Possible only before production commences, which is often the very day an order is placed. Should anything need to change, write to us immediately at support@vyloire.com.
Situations We Are Unable to Accommodate
The made-to-order nature of every Vyloire artwork means that certain requests fall outside what we are able to honour. We ask for your understanding in the following circumstances:
- A change of mind following the confirmation of an order
- A preference for a different size, frame, colour, or finish
- A piece produced correctly and faithfully in accordance with the order placed
- An address provided incorrectly or incompletely at the time of purchase
- A package refused upon delivery or left uncollected
- An order that remains within its standard production or delivery timeframe
- A parcel confirmed as delivered by the carrier
- Subtle variations in colour resulting from screen calibration, device settings, or the quality of ambient light in your space
We believe that transparency in these matters is itself a form of respect.
The Precision of Your Address
A Vyloire artwork is prepared for a specific destination. We ask that you ensure the address you provide is accurate and complete before your order is confirmed. Vyloire cannot be held responsible for delays, failed deliveries, or returned parcels resulting from incorrect or incomplete information.
Should you become aware of an error after your order has been placed, please write to us immediately at support@vyloire.com — we will respond with urgency. However, we cannot guarantee that an amendment is possible once a piece has entered production or fulfilment.
Delivered, Yet Not in Your Hands
Should your tracking confirm delivery while the artwork has not yet reached you, we suggest first consulting with those in your household, your neighbours, your building's reception, or your local carrier office.
Vyloire does not bear responsibility for parcels confirmed as delivered. We do, however, understand the gravity of such a situation — and Vyloire will review every case with the seriousness and empathy it warrants.
When a Parcel is Returned
Should a parcel be returned to sender — through an undeliverable address, a refusal at the door, or a failure to collect — Vyloire is not in a position to issue a replacement at no cost. In many cases, the carrier will not return the artwork to us. Should you wish to receive your order, a new purchase would be required.
International Orders
Every international order travels with its duties settled in advance — customs duties, import taxes and clearance fees are prepaid on your behalf. There is nothing further to pay upon arrival, and no unexpected charges at your door.
Customs processing occasionally adds time in certain countries. Such delays are rare, remain beyond our control, and never carry a cost to you.
To Reach Us
Every enquiry is received with the attention it deserves
Please include your order number and all relevant details. Where damage or defect is the concern, photographs are essential so that we may assess your case fully and act accordingly.
A Final Word
Every decision we make — from the quality of materials we select to the care with which your piece is prepared and packed — is guided by a single principle: that what reaches you must be worthy of the name it carries.
Should it ever fall short, we will not rest until it is made right.
Vyloire — support@vyloire.com · +1 (929) 612-1399
VYLOIRE LLC — 1919 Morrie Ave, Ste C, Cheyenne, WY 82001, United States